Collecting Testimonials

SocialProof gives you multiple ways to collect verified testimonials from your customers. Here's every method, and when to use each one.

Recommended

Method 1: Email a customer directly from the dashboard

The fastest way to get your first testimonial is to email a happy customer directly from your SocialProof dashboard.

Go to Testimonials → Request testimonial
Enter the customer's email (required) and name (optional)
Choose which widget to link them to (if you have multiple)
Add a personal note — strongly recommended
Click Send request

SocialProof sends a branded email with a direct link to your collection form. The customer clicks, fills it out in under 2 minutes, and submits.

What to write in the personal note

"Hi [Name], it was such a pleasure working with you on [project]. Your testimonial would really help other [clients/customers] know what to expect. Takes 2 minutes — I really appreciate it."

💡 Tip: Personal notes get 3x more responses than blank requests. Always add one — even a single sentence makes a huge difference.

Always-on

Method 2: Share your collector link

Every SocialProof account gets a unique hosted collector page:

https://socialproof.dev/c/frm_XXXXXXXXXX

This page is mobile-friendly, branded with your business name, and fully hosted — no setup required.

Best places to share it

After a purchase: "Thanks for your order! If you have a moment, I'd love to hear what you think: [link]"
After a service delivery: "It was great working with you. A quick testimonial would mean a lot: [link]"
In your email signature: "Happy with my work? Leave a testimonial: [link]"
In a follow-up sequence: 3–5 days after delivery is the sweet spot
On a thank-you page: Right after checkout or booking confirmation

When to ask

Timing is everything. The best time to ask is right after a successful outcome — when the customer's satisfaction is highest and the experience is fresh.

Services: Within 24–48 hours of project completion
Products: 3–7 days after delivery (enough time to use it)
Ongoing relationships: After a major milestone or positive moment

Don't wait for "the right moment." The best testimonials come when you ask. Most happy customers simply never think to leave one unprompted.

What SocialProof collects

Your collection form captures:

Customer name and (optional) company/role
Star rating (1–5)
Written testimonial text
(Optional) Photo upload

All responses are held in Testimonials → Pending until you approve them. You're always in control of what appears on your site.

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